Privacy Policy

Effective Date: November 17th, 2025

Introduction

Welcome to Garage Growth. This Privacy Policy explains how Garage Growth, Inc. ("Garage Growth," "we," "us," or "our") collects, uses, discloses, and protects information about you when you use our software, services, and website (collectively, the "Service").

We are committed to protecting your privacy. By accessing or using our Service, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information in several ways, including information you provide directly to us, information we collect automatically, and information we process on your behalf.

A. Information You Provide to Us

  • Account and Contact Information: When you register for an account, we collect your name, email address, phone number, business address, username, and a hashed password.
  • Financial and Business Data: When you use our service, you may submit business data through our forms, including financial information.
  • Third-Party API Connections: If you choose to connect third-party services to your Garage Growth account via an Application Programming Interface (API), we will collect information made available through that connection, which may include employee and customer data. Your connection of such services is optional and based on your consent.
  • Communications: If you contact us directly (e.g., via email to support), we may receive additional information about you.

B. Information We Collect Automatically

  • Usage Data: We automatically collect information about your interactions with the Service, such as the features you use, the pages you visit, and the time and date of your visits.
  • Device and Technical Data: We collect information from your device, including your IP address, browser type, operating system, device identifiers, and location information.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate and analyze the Service. For more details, see Section 6 below.

C. Information We Process on Your Behalf (Your Customers' Data)

When you use our Service, you will input data related to your own customers, including their names, contact details, preferences, vehicle information, and service history ("End-Customer Data").

In this context, Garage Growth acts as a "data processor" or "service provider," and you (the Garage Growth user or the shop you represent) act as the "data controller." You are responsible for ensuring you have the necessary legal basis and consent to collect and share this End-Customer Data with us for processing through the Service.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Service.
  • To process your payments and transactions through our third-party payment processors.
  • To communicate with you, including sending service updates, security alerts, and responding to your support requests.
  • To send you marketing and promotional materials, from which you can opt out at any time.
  • To improve and personalize the Service, develop new features, and guide our internal business decisions.
  • For Aggregated Anonymous Data: We may anonymize and aggregate data collected through the Service to create industry benchmarks and comparative metrics. This aggregated data is fully anonymous and cannot be used to identify any individual user, shop, or end-customer.

How We Share and Disclose Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, data analytics (e.g., Google Analytics), marketing and communications (e.g., email delivery), and customer support platforms.
  • Referral Partners and Group Plans: If you were referred to our service by a third-party or are part of an organization offering a group and/or discounted plan, we may share basic details with them including your account status, plan level, and/or anonymized performance data.
  • Payment Processors: We share transaction information with our payment processors (Stripe, Helcim, GoCardless) to facilitate payments. We do not store your full credit card details on our servers.
  • User-Directed Sharing: The Service allows you to grant access to your account data to other users or organizations on the platform, such as consultants or industry partners. You are solely responsible for authorizing and managing this access.
  • API Integrations: When you connect a third-party service via an API, you authorize us to engage in two-way data sharing with that service as required to make the integration function.
  • Legal Compliance and Business Transfers: We may disclose your information if required by law or in the good faith belief that such action is necessary. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security and Retention

Security

We implement a variety of security measures to protect your information, including SSL/TLS for data in transit, encryption for data at rest, and cryptographic hashing (using SHA256 with unique salts) for passwords. Access to personal data is restricted to authorized personnel. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. We may also retain data for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When you request account deletion, we will destroy your personal data within 30 days.

Your Data Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can review and update certain account information through your account dashboard. For other requests, please contact us.
  • Deletion: You may request the deletion of your account and personal data by emailing support@garage-growth.com.
  • Opt-Out of Marketing: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in the email's footer or by adjusting your preferences in your account settings.
  • Withdrawing Consent: You can de-authorize a third-party API connection at any time through your account settings.

Cookies and Tracking Technologies

We use cookies and similar technologies for several purposes:

  • Strictly Necessary Cookies: Essential for the Service to function, such as for user authentication.
  • Performance & Analytics Cookies: Help us analyze how the Service is used (e.g., Google Analytics).
  • Functionality Cookies: Remember your settings and preferences.
  • Advertising Cookies: Used by us and our third-party partners (e.g., Meta, LinkedIn) to deliver relevant advertisements. You can typically control cookies through your web browser's settings.

Children's Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Effective Date" and by sending an email to the address associated with your account.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

privacy@garage-growth.com